can i see this ???

Suzanne Hancox (Marley’s mum)

Hi,

I joined your practice in July with my beautiful 10 year old Labrador cross who, unfortunately, suffers more than his fair share of health issues. We joined on recommendation from Ashbourne Hydrotherapy.

Although we have only been with you for a short time to date, I just wanted to thank you for the care you have shown him so far. Nyika has always made me feel reassured and at ease whenever we have visited her and I am so pleased that she is now Marley’s vet and can help us through his ‘senior years’.

I would also like to pass on my thanks to the rest of your team, in particular Annie. She is so helpful and lovely and was a great help in sorting out Marley’s medication re-order. Whenever I come off the phone from Annie I feel as though she genuinely cares about my dog and I come away from the call feeling like I’ve just been given a big hug!

Thanks again.

Wishing you and your team a lovely Xmas.

Sue Hancox

Jane (Rosie’s Mum)

Karl

I just felt I needed to drop you a line and say a massive thank you on Rosies behalf..

But not only that..you should be so very proud of the business that you have created, the service is second to none from the front door onwards, the way you all behave is perfect for the role and the business comes across as a dedication rather than a money making stream that happens to fit with your interests and qualifications.

I hope that as you grow you are able to keep true to your values as many communities of animal lovers need a SLVC in their life. The whole set up is amazing and a total credit to you…you should be so very proud.

Emma Sheena (Hissy’s mum)

Dear Karl and all of the team at SLVC,

I just wanted to drop a note to you all to express my heartfelt gratitude for the first class care and service you have provided over many years for our lovely boy Hissy.

I received your most thoughtful card in the post today which, by the way, has seriously tested out my waterproof mascara😢, but is a really lovely gesture and prime example of the compassion and personal level of service that you all provide.

Whilst this is a sad time in our house, it is also important to recognise that without the close attention and wonderful medical care you have all given to support Hissy with his many ailments in his senior years, we wouldn’t have had so many loving memories with him and been able to enjoy him in our family for as long as we have. For this we will always be grateful.

Little things count a lot when dealing with the health of a pet that becomes a part of your family and you certainly have got this off to a fine art in your practice.

From the care and attention you all gave to Hissy when he used to come for his cat holidays, (he would always return home more chilled than we did from our holidays!!!), to the quick, flexible and accommodating service provided in the many repeat med requests I made over the years.  All of this makes for a customer and pet focussed service that is second to none.
Each time I called for repeat meds the lovely Annie would always enquire…How is Hissy? and the ladies at the Derby surgery always commented on Hissy’s loud snoring when he was staying with you!!!

And even when we had to say our final goodbye to Hissy everything was dealt with in such a calm and compassionate way we couldn’t have asked for more – thank you Karl for helping us with that.

It’s important to recognise what you all do as it’s certainly not something I could do and I offer you my thanks for going above and beyond to looks after Hissy in the way that you all did.

Card and chocolates to follow – but didn’t think I would find a card big enough to write all of this on….!

Many, many thanks from us all.
With warmest regards,

The Sheena family

Post op care – patella luxation surgery

The Procedure

Up to five procedures may have been performed to allow the patella (knee cap) to run freely in its normal position and prevent it from luxating (dislocating). This may have involved using metal pins and wires to hold bone fragments together while they heal.

The Medication

  • Loxicom – is an anti-inflammatory pain killer. It is usually prescribed for 4 weeks following the surgery. Stop if vomiting or diarrhea is experienced and call for advice.
  • Noroclav or Cephacare – are antibiotics usually prescribed for 7 days following the procedure.
  • Other pain relief may be prescribed as necessary

Post op

  • Eating, drinking and urination should have been seen by the morning after surgery
  • Defaecation may be delayed for several days post-op
  • Cold compresses can be used on the wound for the first 72 hours. Ten minutes on and ten minutes off, if tolerated, throughout the day.
  • A course of laser therapy may be prescribed to reduce pain/swelling and improve healing

Exercise

  • Strict restriction and supervision of activity is required
  • Preventing running and jumping is essential until told otherwise (consider using stair gates and ramps)
  • Consider using a crate/cage to control activity when unsupervised
  • 1 – 10 days – 5 minutes lead exercise 3 times daily
  • 10 – 20 days – 10 minutes lead exercise 3 times daily
  • 20 + days – 15 minutes lead exercise 3 times daily
  • Failure to follow these points may result in serious consequences including further surgery

Physiotherapy/hydrotherapy

  • Early gentle walking on the lead is helpful
  • Flexing and extending the leg through its normal range of motion several times a day is also of benefit
  • An appointment with a qualified physiotherapist may be recommended
  • Hydrotherapy is extremely beneficial from 4 weeks post op to improve flexibility and build muscle
  • Follow – up appointments:
    • 2-3 days to check the wound
    • 14 days to remove sutures
    • 6 – 8 weeks to assess the outcome of the surgery

What The Future Holds…

  • The future is usually bright. If the patella is stable after 6 weeks then usually it will stay that way.
  • Degenerative joint disease (arthritis) may develop later in life and require management
  • Further surgery is occasionally required if the patella remains unstable

Post op care – MMP cruciate surgery

The Procedure

A triangular titanium implant has been placed inside the tibia (shin bone) after a saw was used to make a cut (osteotomy). The implant is held in place with a pin and wires and the bone will grow through it and incorporate it in to the bone. The dynamics of the joint have been changed so that it is stable during weight bearing even though the cruciate ligament is not functioning properly. The bone is broken and will take 6 weeks to heal.

The Medication

  • Loxicom – is an anti-inflammatory pain killer. It is usually prescribed for 4 weeks following the surgery. Stop if vomiting or diarrhea is experienced and call for advice.
  • Noroclav or Cephacare – are antibiotics usually prescribed for 7 – 10 days following the procedure.
  • Other pain relief may be prescribed as necessary

Post op

  • Eating, drinking and urination should have been seen by the morning after surgery
  • Defaecation may be delayed for several days post-op
  • Cold compresses can be used on the wound for the first 72 hours. Ten minutes on and ten minutes off, if tolerated, throughout the day.
  • A course of laser therapy may be prescribed to reduce pain/swelling and improve healing.

Exercise

  • Strict restriction and supervision of activity is required
  • Preventing running and jumping is essential for at least 6 weeks (consider using stair gates and ramps)
  • Consider using a crate / cage to control activity when unsupervised
  • 1 – 10 days – 5 minutes lead exercise 3 times daily
  • 10 – 20 days – 10 minutes lead exercise 3 times daily
  • 20 + days – 15 minutes lead exercise 3 times daily
  • Failure to follow these points may result in serious consequences including further surgery

Physiotherapy / Hydrotherapy

  • Early gentle walking on the lead is helpful
  • Flexing and extending the leg through its normal range of motion several times a day is also of benefit
  • An appointment with a qualified physiotherapist may be recommended
  • Hydrotherapy is extremely beneficial from 4 weeks post op to improve flexibility and build muscle

Follow – up appointments

  • 2-3 days to check the wound
  • 14 days to remove sutures
  • 6 – 8 weeks for post-operative x-rays

What The Future Holds…

  • There is a 50% chance that the other cruciate ligament will develop instability later in life
  • 5-10% of cases may develop a cartilage tear (meniscus) weeks or months after the surgery. This would require a second smaller procedure to remove the torn cartilage.
  • Degenerative joint disease (arthritis) will continue to develop and require managing, usually in the following order:
    • Weight control
    • Regular gentle / moderate intensity exercise
    • Veterinary strength joint supplements
    • Hydrotherapy / Physiotherapy
    • Anti-inflammatory drugs

Charlotte Holmes (Toby’s mum)

Good afternoon,

I am writing this email to praise your staff and vet James for the service and care we received on 14/12/17. Myself and my parents had to sadly say goodbye to our old cat Toby. Upon arrival we received a lovely welcome and were told to go straight through to the consultation room to spend some private time with Toby before we had to say goodbye. The vet James introduced himself to us and gave us all the time we needed before starting the procedure. He was very informative and made the whole process a lot easier and more comfortable for me and my family.

I would like to thank the team for always providing us with excellent care for our pets over the years we have been bringing them to you, a special thank you to James for looking after our old boy in his last moments, he is a credit to your practice.

Merry Christmas and a Happy New Year.

Many thanks,

Charlotte Holmes

Vicki Worton (Milo’s mum)

I’m useless with technology but at last found how to contact you.

Your care and attention trying to find Milo’s problem was brilliant and a breath of fresh air.

All your staff are friendly and approachable providing lots of information. Of course with Milo’s condition you will see him again but at the moment he is not in pain and a lot happier.

In fact he decided to join the cat on the top of the sofa, he won’t be doing that again. Thanks Karl and thanks to your team.

Eleanor Feetham (Owner of Bobby)

To Nyika and the whole team,
I wanted to write and thank you so much for the care and compassion you showed towards both me and my lovely old cat Bobby.
I brought him to the Osmaston Road surgery, a couple of months ago and due to his age and a multitude of ailments was told that painkillers were the only real option for him. At the time this was difficult to hear but I appreciated knowing the truth and the caring way it was put across. The lovely ladies in reception found me a tissue and comforted me. Thank you.
A couple of weeks ago Bobby took a turn for the worst and I knew it would be cruel to allow him to suffer anymore. My Dad brought him to the surgery where he went to sleep peacefully.
Bobby was 18.5 years old, I have had him most of my adult like and he was my faithful little friend.
A few days later I was beyond touched to receive your personally handwritten card and Bobby’s paw print. What a very special gift to be given. To write to me was way beyond what I expected and I will treasure the little print forever.
Thank you from the bottom of my heart for the personal and genuinely caring service I received from you. It was made such a difference.
Many thanks to you all,
Eleanor Feetham

Richard, owner of Sandy

To Karl and all of the team at Saint Leonard

You’re all so kind and your thoughtfulness means so much.

Upon recommendation in 2006 I decided to register my dog (Sandy) here. Over the years there have been times she has needed to visit, whether it be for a check-up or an emergency like the time she knocked herself unconscious whilst climbing at Elvaston Castle! In all cases I found Saint Leonards to be very professional, caring, and supportive and always with my dog’s health as number one priority.

So if you are reading this as an existing customer I feel your pet is in the best possible hands, or if you are considering joining Saint Leonard’s DO NOT HESITATE joining this superb team and know your pet is in safe hands and put first every time should you ever need the team and services they provide.

Sadly for myself and family with a very heavy and broken heart on 25th April 2017 at 14 years old, my dog’s heart was too strong from her frail body and I made the decision to lay her to rest. This took place at our family home with a visit from Karl and Rebecca from Saint Leonards.

I would like to offer the most praise possible how they helped and handled the hardest decision of my life with their professionalism, comfort, endless time but most of all support to myself and family. I was able to give Sandy the kindest send-off I could have ever wished for.

I would again like to thank Karl….a true gentleman and a HUGE credit to the Saint Leonard Practice for everything he did, including his aftercare which helped us deal with our loss that has left a void in our hearts that will never be filled.

Thank you for the bottom of our hearts for the past 11 years.

Best Wishes from

Richard, Leanne, Seth and the late Sandy. xxx

Pets Stay Safe At Christmas

Grapes, Raisins and Currants

Tis’ the season to be jolly and, of course, to eat Christmas cake, pudding and mince pies!
Grapes can be eaten fresh, processed to make wine or juice, or dried to produce; raisins, sultanas and currants.

With Christmas round the corner, we are likely to have an increasing number of foodstuffs containing currants and raisins in our homes. This increases the risk of our pets getting hold of them.
The Veterinary Poisons Information Service recommends treatment for ingestion of any amount of grapes, raisins, sultanas and currants ingested in cats and dogs.

The main concern with the ingestion of grape products is kidney failure. Clinical signs are expected to onset set within 24 hours. Vomiting occurs in the majority of cases. Bloody stools, tender abdomen, weakness and lethargy may also been seen. Kidney failure can develop within 72 hours post ingestion.
Please call the practice for advice immediately if you suspect your pet has eaten grapes, raisins or currants.

 

Christmas Trees

With Christmas just days away, many of us have now put up the Christmas tree ready for the big day. Some pets may not be able to resist the temptation of chewing the branches on our decorative holiday plants.
Christmas trees are considered to be of low toxicity. If your pet eats some they may remain well or develop mild symptoms only. Ingestion may cause physical injury (some needles can be very sharp) vomiting and diarrhoea or intestinal obstruction if enough is eaten!
If pets are seen chewing on the Christmas tree, they should be observed closely for any changes in behaviour and call the practice if you are concerned.

 

Artificial Snow

During the festive season, artificial or fake snow may be used for window shop displays, events and family parties.
This can cause irritation if it is ingested in large enough quantities. The Veterinary Poisons Advice Unit has not recorded any severe cases of poisoning reported to date, following ingestion of fake snow.