Well folks, I’ve gotta say that I’m definitely thinking of renaming ‘Karl’s Corner’ to ‘Corona Corner’! It seems that the guidelines are constantly changing and we have to evolve our practices and procedures to stay ahead of this ever-moving social landscape. I know, I know; we’re all getting a little Corona weary, but as we approach human ‘Flu season and the weather’s getting chillier, it’s more important than ever that we remain vigilant. Unfortunately this virus isn’t going away any time in the foreseeable future, and life has got to go on; we cannot keep going back into full lock-down indefinitely. The hard truth is that life, i.e. birth and death, continues and we have got to adapt to new, post-Corona ways of working and living.
Here at the Derby H.Q of the Saint Leonard Veterinary Centre practices, the team put our (socially distanced!) heads together to formulate a plan for our super, furry clients and their humans which would see us able to welcome them back in – handy timing as the weather seems to have turned colder recently!
We’ve just had some natty glass screens delivered which will help to keep everyone safe. Unfortunately there weren’t enough of them to create our own take on ‘The Crystal Maze’! Just the jokey thought, however fleeting, of this brightened the mood, and we all need a lift now and then don’t we? The screens are wonderfully clear so they look pretty much invisible and don’t give the reception a ‘hemmed in’ feel at all. Whilst it’s not pre-Covid normal, we want everything to feel as ‘new normal’ as possible; has anyone else come to detest that phrase too?!
A couple of our conditions that we’ve put in place have become just about second nature to everybody in the country now, i.e. please wear a face mask/covering at all times, and please use the hand disinfectant that we’re providing when you arrive on our premises. I know it goes without saying – especially to our wonderful clients (you really are superstars) – but please don’t come to either the SLVC Derby or Allestree practices if you have any symptoms of Covid-19. The main symptoms are a new, persistent cough, loss of taste and/or smell and a high temperature (you feel hot to the touch on your chest or back); if you have any of these, please get in touch with us to cancel your pets’ appointment and arrange to get yourself tested.
Due to the difference in size between our two practices we have specific number restrictions in place: only two pets (with one owner) are allowed in the Derby practice reception at any time, and only one pet (again with a single owner) can be accommodated at Allestree’s reception presently.
As things stand currently, we aren’t permitting fur-parents to come into the consultation room with their furries. I know that this is a bitter pill to swallow and trust me, the Saint Leonard Veterinary Centre team dislike it too; but the safety of us all (and I include you here) has to be the priority. There is one exception to the ‘no owners in the consult room’ rule: we are permitted to allow one fur-parent in the room when we are at the end of a pets’ life journey. When we have to euthanize (put to sleep) an animal, we try to make it as calm and peaceful as possible, and having one of their beloved humans at their side helps this. Having to restrict it to a single person is the action that has affected the whole SLVC team the most; we have all cried over this decision at some point, and felt it keenly. Life ruddy sucks at times – Covid, do one!
What I can say though is that the Saint Leonard Veterinary Centre team are standing shoulder-to-shoulder with all of our clients and offering the usual high standard of care and service that you
know us for. Our lovely reception team are always on hand to answer your calls, so if you have any questions or queries about your pet then please don’t hesitate to get in touch.
Until next time; stay safe (and socially distanced!), stay well, and be happy 🙂