Coronavirus (covid-19)


In order to protect the health and wellbeing of both yourselves and our team please read the following:

  • Video appointments are available when appropriate.
  • Please note: we will not tolerate rudeness or abuse directed at our team. They’re doing their best in very difficult & worrying circumstances. Thank-you.

Booking an appointment:

  • If your pet is unwell please call us on 01332 345119. Our team will ask you a number of questions about your health, please do not visit the practice if:
  1. You are showing Covid-19 symptoms or those of a cold.
  2. You have been in contact with anyone showing these symptoms.
  3. You are in self-isolation or classed as a vulnerable individual.
  • Please follow the below guidelines on arrival at the practice:
  1. Face masks must be worn at all times.
  2. Sanitise your hands on entry to the practice.
  3. We are allowing 2 pet owners (1 at Allestree) in our waiting aea at any one time, please wait outside if full.
  4. 1 pet per owner please.
  5. If you prefer to wait outside or in your car please call us to notify us of your arrival.
  • We are able to accept card and cash payments.  If you wish to pay cash please be prepared with the correct amount as we are unable to give change.

Repeat medication:

  • If you wish to order repeat medication or food please pay at the time of ordering.
  • We offer a postal service if you are unable to collect.
  • If you wish to collect your order please call us on arrival. We will then bring your order to you, placing it on a table outside our entrance. Please keep 2m from the area whilst we do so and wear a face mask.