Coronavirus (covid-19)


In order to protect the health and wellbeing of both yourselves and our team please read the following:

  • Video appointments are available when appropriate.
  • Please note: we will not tolerate rudeness or abuse directed at our team. They’re doing their best in very difficult & worrying circumstances. Thank-you.

Booking an appointment:

  • If your pet is unwell please call us on 01332 345119. Our team will ask you a number of questions about your health, please do not visit the practice if:
    • You are showing Covid-19 symptoms or those of a cold.
    • You have been in contact with anyone showing these symptoms.
    • You are in self-isolation or classed as a vulnerable individual.
  • Please follow the below guidelines on arrival at the practice:
    • Call 01332 345119 to notify us of your arrival
    • Please wait in your car, a member of our team will come to see you
    • Please remain 2m apart from individuals, for your own and our safety, and wear a face mask at all times.
  • We are able to accept card and cash payments.  If you wish to pay cash please be prepared with the correct amount as we are unable to give change.

Repeat medication:

  • If you wish to order repeat medication or food please pay at the time of ordering.
  • We offer a postal service if you are unable to collect.
  • If you wish to collect your order please call us on arrival. We will then bring your order to you, placing it on a table outside our entrance. Please keep 2m from the area whilst we do so and wear a face mask.
  • Collection times 10am-3pm daily.