Coronavirus (covid-19)


In order to protect the health and wellbeing of both yourselves and our team please read the following:

  • Video appointments are available when appropriate.
  • Please note: we will not tolerate rudeness or abuse directed at our team. They’re doing their best in very difficult & worrying circumstances. Thank-you.

Booking an appointment:

  • If your pet is unwell please call us on 01332 345119. Our team will ask you a number of questions about your health, please do not visit the practice if:
    • You are showing Covid-19 symptoms or those of a cold.
    • You have been in contact with anyone showing these symptoms.
    • You are in self-isolation.
  • Please follow the below guidelines on arrival at the practice:
    • Wear a face mask at all times.
    • Sanitise your hands on entry.
    • One owner/pet per appointment in our waiting and consult rooms.

Repeat medication:

  • If you wish to order repeat medication or food please allow 48 hours before collection.
  • We offer a postal service if you are unable to collect.
  • If you wish to collect your order please understand that we may ask you to wait outside while we bring your order to you.